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Video Ep 2: A Customer Success Manager’s One Source of Truth for Customer Satisfaction & Reporting

Hear from Customer Success Manager, Claire Cunningham, about how being data-driven has helped her team plan for future success.

In this episode you’ll hear:

    • What the Customer Success team is focused on
    • Claire talks about how she was hopping between Salesforce, spreadsheets and pinging lots of people at her company to get the answers she needed to report to leadership
    • How she uses our data storytelling product, Lexio, as her one source of truth for gathering and reporting on data