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  • Case Study
March 26, 2019

A large telecom provider saves 76,000 hours over two years with NLG

The Chief Financial Officer (CFO) of the largest telecom in the U.S. needed to automate business processes and identified reporting as a key area in need of improvement.

Partnering with Narrative Science, the company identified over 25 reports that were ideal fits for natural language generation (NLG).  The result was a savings of 76,000 hours of manual report creation over two years.  Additionally, the team has achieved scale with targeted reports and consistency in metrics and tone of the content.

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